Return and Refund Policy

Return Policy

We offer a hassle-free 30-day return policy so you can shop with confidence! You can return or exchange your order within 30 days of delivery.

Conditions for Free Returns & Exchanges

We will be responsible for return postage or replacement costs if:

  • The product is damaged or defective.
  • We sent you the wrong size or item.
  • Your shipment is lost (we will resend the package or issue a full refund).

Conditions for Customer-Paid Returns & Exchanges

You will be responsible for return postage or replacement costs if:

  • You return the item due to buyer's remorse or mistakes (e.g., wrong size selection).
  • The product is not suitable or you no longer want it.

Non-Returnable Items

  • The items that have been used or have labels torn off.
  • Items outside the 30 days warranty time-frame.

How to Return or Exchange an Item

  1. Contact Us: Please contact our customer service team at [email protected] within 30 days of delivery to initiate a return or exchange. We will confirm your eligibility and provide return instructions.
  2. Return Process:
    • Return the Product: For approved returns, mail the product back to the address below and email us the tracking number.
      • Return Address: Room A2204, 16th, Yanzheng Middle Road, Hutang Town, Wujin District, Changzhou, Jiangsu, 213161, China Phone: +86 199 2305 8413
    • Refunds: We will issue a full refund within 7 business days of receiving and inspecting your return. You can expect the refund to reach your original payment method (PayPal or credit card) within an additional 7 business days.
  3. Exchange Process:
    • We will send out a replacement product within 7 business days of receiving your return.
  4. Restocking Fees: Please note that we do not charge any restocking fees.

Order Cancellation

We offer full refunds for orders cancelled within 12 hours of purchase. Please submit your cancellation request via email ([email protected]). For orders cancelled after 12 hours but before shipment, we will issue a partial refund after a 15% cancellation fee. We cannot cancel orders that have already been shipped.

Refund Policy

We will process your return or exchange refund within 7 business days of receiving your return. Refunds will be issued to the original payment method used for the purchase. Please allow an additional 7 business days for the refund to appear in your account.

Contact Us

If you have any questions, please don't hesitate to contact us:

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