Shopping FAQ

Wedsuits Shopping FAQ

Ordering

  • Where do you ship to?

We currently only ship to the United States.

  • What should I do if I can't log in?

If you can't log in, check your email address (username) and reset your password if needed.

  • When will I receive my order?

It usually takes 4-8 business days to receive your order. This includes 1-3 business days for handling and 3-5 business days for transit.

  • What is your payment method?

We accept secure payments by PayPal and Visa or Master Card.

  • Is it safe to order and pay on your site?

Yes, we guarantee we will never share your private information.

Payment and Order Status

  • How do I know if my payment has been received?

We'll email you a confirmation once your payment is received.

  • How do I know if my order has been shipped?

We'll send you a shipping confirmation email with a tracking number.

  • How do I change my shipping address?

Contact us as soon as possible during business hours to request a shipping address change.

  • How do I cancel my order?

If you haven't paid yet, you don't need to cancel. We process orders only after receiving payment. If you paid and want to cancel, contact us as soon as possible. See our return policy for more details.

  • How do I track my order?

We'll email you the tracking number so you can track it on the DHL website.

Returns

  • How do I return my order?

Please contact us first to initiate a return. Make sure you meet our return policy criteria. See our Return and Refund Policy for more details.

  • Is there any extra tax charge?

No, there are no extra tax charges.

Contact Us

If you have any questions, please contact us via [email protected].

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